vodacom cheated m out of airtime

So in October 2018 the contract I was using ***ned by a friends father) was suspended because he was deceased and ownership of the accounts needed to be transferred to his daughter and myself.

Although the account was suspended and simcard blocked i still paid the account, including airtime costs which i wasn't receiving and therefore not using.

on 17 april i went into a store to do the transfer of ownership with all the relevant documents. i could not get it sorted that day because the account was in arrears of 10cents... yes 10 cents.... which i was told i must pay so they the transfer can be done.

in store they tried for 2 weeks to transfer the ownership but it was declined and the account closed.

i want to know what happens to the money i paid for airtime never received. apparently i forfeit it... i did the right thing and tried to get the contract transferred. vodacom has ****** me of airtime money. and now i have no contract either.

what incompetence!