Vodacom Chatz westgate

So Chatz Connect West gate swept me off my feet with a sweet deal I could not resist, I took an upgrade on October 2017, November I start making payments the who month passed without me receiving the package, (PS4 and Router) Daniel Bester the sales guy and manager assured me that I'll be sorted in December, then I still never received anything so I kept going there mind you I am wasting my time and money for the incompetence. Then on January I ask him to cancel the whole thing and keep my data and insurance, here's the confusing part he's still doing it and I am have to be credited back as I've never received the products, then I take it upon myself not to pay the bill anymore so he can see how serious I am he just doesn't do his job but keeps on assuring me that he's done and I am to be credited back. I am now being bul**** by Vodacom with a bad credit record while they are the ones who owe me,