Vodacom Chatz Tyger Valley: NOT RECOMMENDED

It's 2 days later and I'm still waiting for Vodacom to phone me as promised above. I've really regret doing the upgrade and not canceling my account as I initially wanted to. Well done Vodacom you must really win the award for worst after sales customer service

And the service at this shop just keeps on getting worse, I sended my phone back for an out of box failure 6 days after I got the brand new phone. They said they're going to send it back to Samsung to have a look at the phone as it doesn't want to charge, it will not take longer than 7 days. Only to find out on day 6 that it will take upto 14 days and again I was promised that I will will have my phone back no later than the 17th (which was day 14). I repeatedly phoned them to get any type of feedback and each time they don't know what I'm talking about or don't have any feedback but will phone me back the same day, well nobody ever phoned me back. The funniest part is that on day 13 I spoke to the Shop manager and again she promised to call be back but first asking me what my contact number is. How ridiculous is this? How can't they have my phone number? Since I did my upgrade at that shop and I'm on their system. So obviously the person that took my phone in when I returned it also didn't fill the forms in correctly and also did not indicate on the forms what was wrong with my phone. Well the store manager phoned me back with some feedback and that is that Samsung doesn't see any problems with the phone. It took them 14 days to give me ANY feedback and 14 days to find out that nothing is wrong? But when I had the phone it did not want to charge, each time I want to charge the phone then I have to restart the phone and that is definitely not normal for a BRAND NEW phone. AGAIN it was promised to be ready for me to collect on the 20th and well it only arrived today and wasn't even tested in store yet. The problem isn't so bad that I have to wait so long, but the horrible customer service, just give your flippen customers regular feedback so that they don't have to phone you each time to get some kind of update and also stop making empty promises. I am sick and tired of Vodacom Chatz Tygervalley.

Looks like complaining on here doesn't help at all. My problem is still not sorted out, all I'm getting is empty promises. Well done Vodacom