Vodacom Chatz store Dainfern Square - super inefficient

Went to Vodacom Chatz Dainfern Square to request a quotation for the outright purchase of a Samsung A51 mobile phone for insurance purposes. This was around 11am on Monday morning. Phoned at 09h00 on Tuesday morning and got promised the email would be sent within 1/2 hour. Now 24 hours after my original request and another phone call made to them, I am told that there are only specific people that are able to do this and that they are not sure when the email would be sent. I fail to understand how something so simple can be so complicated ???