VODACOM CHATZ ROODEPORT BAD SERVICE

I was contact by an agent from Vodacom Chatz Roodeport, who offered me an awsome deal for Black Friday.....so I accepted. They offered to deliver the router and sim to my home within a week and I thought wow! This did not happen the way it was supposed to. It took more than 2 weeks to deliver after I waited on the day it was to be delivered.....I called n they say that the delivery person will contact when they can deliver after all the arrangements were made and I wasted a day waiting......Eventually, it was delivered and I managed to set it up with minimal issues. I called them back to assist me so I know I did the right thing. It did not work....I called them for 3 days and left several messages. I was fed up and asked to speak to a manager and after threatening to cancel the deal, the manager calls me. She offered to replace the router and sim. She said one the replacement was delivered she will call and assist me. She never did. I called back last monday and spoke to another manager who assisted in getting the router working only to find that the data that I was billed for on 1 Jan 2020, (It was activated on the 6th Jan 2020) but the 2 gb did not reflect on on sim. The manager assured me she will quey with accounts and get back to me. One week later TODAY, I call and she tells me it slipped her mind and she will find out what happened. She gets another lady to call me and she gives me the same story. They will check. Further more, they refer to me as "that indian lady" while I am holding on and listening. Vodacom and Chatz Roodeport is the most unproffesional ****** group of people I ever came across! I am still sitting with no wifi, a paid up bill and no answers.