Vodacom Chatz more like Vodacom Cheats!!!!!!!!!!!!!!!!!!!!!!!!

I have emailed, tried to call vodacom since last week with my issues i am having with one of their affiliated stores. To date, nobody has tried to assist me, i am very disgusted with them and with vodacom Chatz!!

Dear Vodacom,

I need advise on how to go about this; long story short is on the 15th of June 2019, I went to vodacom chatz mokopane, to get a quote to repair my phone a samsung s6 edge, I needed a new battery and the cover that goes over the camera, Irman gave me a quote of R850 which i accepted. I left my phone there that morning, and was supposed to go fetch it after 2. When i came there at 2, i checked my phone and told him the is something wrong with my camera, he again took my phone to check, when i went there before closing he said my phone is fine, i must just give it a day to see. He showed me that my back cover was damaged, apologised for that, and promised within a week I will have a new one he also took my old battery from me which was very weird, as he first gave me my old battery and then ran to the car to come get it again. . The next day I called Imran at Vodacom Chatz to say my battery is terrible, it went from 100% charged to 2% charge in a matter of an hour, and also still the camera is terrible, its blurry and there is spots when you take photos. He said my back cover will be there within a few days, then I must bring back my phone and also he will check to get a new battery. This went on for +-3 weeks, I called in every day to find out what is happening, and he kept on saying they are waiting for the back cover and if that comes i can bring my phone back (keep in mind, i had to keep my phone on charge the whole time) then on the Monday I called in, and they advised he is no longer working there, I then explained the situation to the owner Assad Javed, and he gave me his cell number to get all my details.

The next day I took my phone in to Assad to show him, first he was trying to make it out like they never repaired my phone, because they couldnt find my details ONLY after one of his own staff members said I was there, and he remembered me and remembered Imran working on my phone did he HAVE to admit they had my phone. This was his first time trying to get out of the responsibility of fixing what they did wrong. I was there probably for about a half and hour waiting for them to see if they have a battery for my phone as I showed him how this supposedly "new battery" was not charging properly . I waited for about a week and a half for him as he now had to order, when i asked him why didnt imran put in a new battery and why did he put a battery in my phone that was not compatible, he could not answer me. After about a week and a half constantly following up with them, finally he told me i can come get the new battery, they will also look at my camera that was faulty since it was there for repairs and he has the new back cover.

When i got there i left my phone with the technician and told him all the issues, he said I can come get my phone after 1 that day - this was now yesterday the 22nd of July 2019. When i got there he had a plastic sleeve thing over the back cover, and he showed me the camera, and said my battery should now also be fixed, when i flipped over my phone i saw that the new back cover was again damaged, by the camera. He said it happened while they did the camera, he acknowledged he broke it, and said he already told assad what had happened and they will order me a new one, i could not wait for Assad, as I had a lady who brought me to the shop to fetch my phone. Immediately upon entering the car i showed the lady, and she said I better while I am sitting there send Assad a whatsapp to say i took the phone but the back cover is damaged AGAIN and to find out when it will be replaced.

I took photos and send it to Assad, he now keeps on saying that it was a new cover, and there was only a small crack now like the photos i send him, he also does not want to replace my back cover his technitian admitted in breaking again. I have now tried for 2 days to speak to him, but he is extremely rude to me, and keeps on saying he did me a favour, and that I should take it up with the first guy (who was employed by him) to sort out my phone. I want to know how i can lodge a complaint against him?

I went this morning to his shop, after he said he was there, When i got there 5 minutes later, they said he left, i then again spoke to the technician and another lady, think she is the manager, the technician said in my face he did me a favour by fixing my phone - I then had to explain to him, that firstly i paid for a service i did not get and yesterday he told me how the back cover was damaged now he wants to make it seem like he did me a favour.

Bottom line is - i paid for a service, expected a new battery and new camera cover. They put in an old battery and tried to make it look like new, also broke my back cover twice and is now trying to make like I was at fault. This is really not ok, and for a shop that is affiliated with Vodacom, this is disgusting treatment, never in my life have people tried to cheat me like this store, and if they did that to me, how many more other clients has this happened to?

So please can someone assist me?

Megan

_____________________________________________________________________________________ Hi there,

Yesterday the owner asked me to come to his shop, when i got there he was not there (this has happened 3 times before) anyway, he then looked at the crack, and said its not that bad and i am being difficult (please see attached photo of the crack) i told him this was not the point and how can he tell me i must be happy with the cover if its any way damaged. Anyway he said he will do me AGAIN a favor by paying half of the costs. I told him NO, as his staff damaged my cover, how can he expect me to pay. half of something i DID NOT BREAK and his staff admitted they broke my cover. He then told me why did i take my phone when i was not happy - I then had to again explain to him, his technician told me when i went to go fetch my phone that he did speak to him, and Assad the owner said he will sort it out. He then denied that, LUCKILY in that moment, his technitian walked in, and i then asked the tech why he made me out to be a ****, which he said he did not, and he did tell Assad about the cover, then Assad said yeah well it was a small crack and if i am not happy with his offer i should get out of his store, i then said i will be taking this matter to vodacom, and he said he doesnt care, i can go ahead and do what ever i want. His tech then said he will pay for the cover (he was trying to do the right thing) when i asked if they can put that in writing, assad refused and said i just being noisy in his shop, i then asked if he treated all his clients this way.

I AM NOT HAPPY WITH HOW I AM BEING TREATED BY ONE OF YOUR AFFILIATED SHOPS!!!!! NOW PLEASE CAN SOMEONE ASSIST ME!!!!!!!!! HOW CAN HE DO THIS TO A CUSTOMER!!!!!!! I AM VERY UNHAPPY WITH HIM, AND ALSO WITH THE FACT THAT AFTER EMAILS ECT I HAVE HAD NOT ONE PERSON TRYING TO ASSIST ME!!!!!!