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JACE N
1 reviews | Active since Jan 2017
15 Oct 2023, 11:54
VODACOM CHATZ FEATHERBROOKE RUIMSIG
On 03/10/2023 I visited this store to check whether I qualified for an upgrade on my business contract with Vodacom. It was confirmed by the 2 ladies in store that I did in fact qualify for the upgrade.
I was having an issue with my cellphone so I requested 2 quotations to be emailed to me as obviously I was not contactable on my cellphone. Having given my email address which was noted in writing I had left the store as I had other business matters to attend to. It is now 6 days since visiting the store and to date no quotations have been received.
It is clear that the staff in this store are incompetant and non-committed to the demise of the owner of the store & customers.
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Replies (1)Vodacom's replyOfficial
15 Oct 2023, 16:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Oct 2023, 16:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
