Vodacom Chatz East Rand Mall

I have been a valuable client for vodacom for many years, I opened a tablet contract at Macro including 2 vodacom tablets plus data. 6 months Into the contract one of the tablets software had a ****ch so we took it to the vodacom chats in east rand mall for repairs. So eventually I forgot about the tablet but no one ever contacted me from vodacom in East rand mall to inform me the tablet was replaced. Eventually after many attempts to contact the store I got hold of someone at the store I got hold of a Ulandie, she mentioned I must contact the repair center, which I did. So the repair center said they sent a replacement 3 months after we booked the tablet in, but no one ever bothered to contact us. After I mentioned this to the vodacom store staff she said she would check if the tablet was in the repair bay, which it was not. So after my many times to contact the store and explain what the repair center mentioned I was never able to get hold of anyone after that, the tablet contract has ended a while back but yet I still have no replacement tablet, I just wanted to mention after all the good service I have received from vodacom the chats vodacom store has been my worst experience, and I'm still sitting with no replacement tablet 2 years later........