VODACOM CHATZ CONNECT TECHNICIAN DOES NOT LEAVE MUCH TO BE DESIRED

Vodacom We are unable to reach head office of Vodacom and to let them know the ordeal we have had after upgrading our phone. The phone was upgraded at Vodacom Greenstone Mall during the week. and we went back on Saturday to have the information uploaded from the old phone to the new, the technician was not available so we went across to Vodacom Chatz Connect at 11H00 on Saturday 07th June 2025. The technician Tumelo assisted us. We paid our R200 for the upload in cash, as they don’t accept card payments for that service. We checked in several times during the course of 6 hours, as the process was taking long. We went back an hour before the store closed and had to wait an hour for Tumelo , who (claimed to be the technician ) to return to the shop before we could get an answer on how far the upload was. It still was not finished by that time with only 5% left on the old phone. (we cannot understand that should he have seen the battery was low that he would not have charged the old phone ? ) So leaving Vodacom chatz at 5pm truly disheartened, and tired after 6 hours waiting, and then having to race home because the battery was at 5% on the old phone, in fear of having to start all over again we are not at all amused by the service. On Sunday we went back to Vodacom Chatz connect and demanded our R200 back and went to Vodacom Greenstone around the corner as their technician was in and could assist. It was discovered that the sim card was left in the old phone and not inserted into the new phone, which left us spending a further 2 hours in the shopping center to have that rectified. Is Tumelo from Vodacom Chatz Connect a technician? This ordeal leaves me quite uncomfortable knowing that my phone was in that shop for 6 hours. Also unattended when we arrived back at the shop an hour before they were closing An enquiry into this matter and feed -back would be appreciated