Vodacom Chatsworrh - Pathetic customer service and feedback!!!

End of August 2021,2 payments were made in-store via card facility for a business profile. It is now 27 October 2021 and one of the payments cannot be accounted for. According to vodacom customer services, one payment is not reflecting on the account. However, vodashop chatsworth claims to have allocated it accordingly. Bear in mind, all phone lines have been suspended causing tremendous inconvenience to the business. Lines were only reopened once an additional payment was made via the same way(in-store using the card facility). We have approached the store and called customer service, on numerous occasions, with no resolution. Where are the funds? The staff of chatsworth vodashop are extremely *********** and unprofessional. This is disloyal and frustrating.