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KJ
Krishna J

1 reviews | Active since Apr 2025

24 Apr 2025, 16:40

Vodacom chatbot is pointless

Vodacom chatbot is pointless. It is a joke in the name of customer service. I'm absolutely disappointed. I have tried to access their app but it just doesn't send the otp. The chatbot Tobi goes around in circles.

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Replies (2)
Vodacom
Vodacom's reply25 Apr 2025, 08:23
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
 

Best regards,

Vodacom
Vodacom's reply09 May 2025, 12:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, with regards to your reference number EC-21E4-1NWYRC. We have escalated your query to our Vodapay Team for further assistance. Based on the feedback provided the team has confirmed the following: 

***: Dear VodaPay Customer, Please check on true caller, spam and blocked if any of these numbers are blocked if so please unblock them.*** Vodapay app OTP & other Promotional info*** Voucher code SMS*** Voucher code SMS. Also check if you have the latest version of APP, kindly delete current one and redownload latest version.  Regards,  Consumer Website Team

Best regards,