NC
Nadia C

1 reviews | Active since Sept 2016

26 Sept 2016, 13:10

Vodacom Chat 2 Us Cellular (Fleurdal, Bloemfontein)

<p>I app**** for a new cellphone contract on 21 July 2016, which was approved within the same week. I moved from Cell C, and indicated that I wanted to keep my old cellnumber. I was assured this would not be a problem.</p> <p>However, the port was done incorrectly, and my old number is now a pay-as-you go, while a new number was activated on my new contract. I have followed up atleast 5 times, and the only response (If I get one) is "sorry for their mistake, they are trying to sort it out with Vodacom Headoffice. </p> <p>I now have extra expenses due to a mistake from Vodacom. It has been weeks and still no progress on correcting the mistake on Vodacom's side. </p>

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Replies (1)
Vodacom
Vodacom's reply26 Sept 2016, 13:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team