1 reviews | Active since Feb 2018
Vodacom chartz krugersdorp staff are arrogant and don't care about their customers
Vodacom chats connect management and staff and krugersdorp have no customer service s****s what so ever, I took a contract on the 31january 2018 for a Lenovo idea pad, I found out the camera was faulty they second day on the 1st of February 2018 I went to the store they didn't take it or book it in, the camera had a flickering problem you can't take videos.... I went back home with the box mind you I was still under guarantee,I went back on the 5th February 2018 telling them that the camera problem is persisting the technician there told me there's nothing they can do I should either buy an external camera or call Lenovo for help... I was so shocked at how I was treated and that they can't do anything for me whilst I took out a contract with them... I went back home again with a faulty laptop, on the 8 I went and ask them to cancel my contract I was told I can't cancel cause I've already used the laptop.. I told them to cancel it I'll pay for what I used the manager bluntly says we don't cancel... I've never felt so in prisoned in my life.. They then asked to book the PC that was on the 8 and told me that it should be back after 3/5 days.. It's been on repairs since the 8th till now I don't have a PC on me I keep getting dates and promises that I should expect it soon... The manager there is arrogant and doesn't listen to clients complaints... So I'm angry and I want my contract cancelled I'm done with Vodacom.
Dear Customer,
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day Thwala Lorraine,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.
Regards
Randall
Good Day Thwala Lorraine,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.
Regards
Randall
