NG
Neil G

1 reviews | Active since Dec 2016

13 Dec 2016, 09:08

Vodacom Charging unapproved costs on account

<p>During the past months I have seen costs on my invoice which I have not approved. vodacom says its content services that I accepted while on the internet. I did not sign any agreement for costs? How can you just charge me for something that I did not sign and accepted. I am utterly disgusted that vodacom deals with these companies and allows charges to accumalate on my account. I will be leaving vodacom very soon, they are gone very greedy and lost customer satisfaction.</p>

0
Replies (2)
Vodacom
Vodacom's reply13 Dec 2016, 10:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NG
Neil G's update12 Jan 2017, 12:57
Reviewer Update

What a load of bull****. I didnot get contacted by anyone. Whats even more disgusting is that still have content services on my account after cancelling it. I have been with Vodacom for 12 years. I would like to cancel all my accounts. I have no choice since Vodacom is pick pocketing me.