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1 reviews | Active since Jun 2017

22 Jun 2017, 19:11

Vodacom charging unacceptable rates! R10 400 for 10 gigs of DATA

<p>On the 1st of may I was charged R11 000 for DATA used in 2 hours which came to a total of 10 gigs which I was not aware of! How can vodacom possibly charge me R1 000 for ONE gig of data when they can and do sell ONE gig for R149???? It is absolutely appalling that you Vodacom can treat your loyal clients this way! I am still awaiting clarification on what is was used on and how this can be resolved! </p> <p>Highly dissatisfied, highly disappointed business client!</p>

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Replies (4)
Vodacom
Vodacom's reply23 Jun 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Jun 2017, 16:59
Official

Dear Customer

We have escalated your complaint to the Business Support team. Their office confirmed that they have been in contact with you and attended to your query.

Regards

RoderiqueLatetgan

Vodacom
Vodacom's reply27 Jun 2017, 16:59
Official

Dear Customer

We have escalated your complaint to the Business Support team. Their office confirmed that they have been in contact with you and attended to your query.

Regards

RoderiqueLatetgan

's update03 Jul 2017, 18:55
Reviewer Update

Thank you for your prompt and efficient response with regards to resolving this matter.

It is much appreciated.