LC
Louise C

1 reviews | Active since Aug 2018

01 Mar 2021, 13:08

Vodacom charging twice for the same service!

I moved my number from my father's account to my own 7 January 2021. I signed a form stating I will be billed R130 for the switch and I was happy with that. For January my father was billed the my full account. Now end of February I was billed my full account and the pro-rata portion of January so thus Vodacom billed me twice without informing me of the additional costs. Otherwise I would have moved the end of the month?? I need to be re-funded that as it was just an account swop and there is no need to bill me twice. That is just *****ing. I demand a refund or I am moving my business to a more transparent company. The call center was also no assistance.

0
Replies (2)
Vodacom
Vodacom's reply01 Mar 2021, 14:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LC
Louise C's update03 Mar 2021, 18:11
Reviewer Update
Good day

Thank you for the reply.

I have been waiting two days for a response, can you please indicate when someone will be in contact?

Regards