Vodacom charging out of bundle rates when i have enough Data

i have a red VIP = Account, and my bill is approx R 3000 + per month, to which i get 20 GB of data per month. Sometime i get additional data when needed.

In september , i noticed i ran out of Data, and bought the additional 10 GB of data on promotion, which mean i get the 10 GB, plus another 10 GB. The package is slightly more expensive than just buying one 10 GB package.

However they just gave me the one 10 GB. Then all of a sudden at the end of September, i noticed my data is running very low on the Saturday evening, so bought a (1 GB for the day) on the Saturday after 10 that evening) Without using to much of that GB. it expired at 12, according to Vodacom ( So their one day was actually less than 2 hours long)

Then on the sunday , when i was supposed to have more than enough, (the original 10 GB, that i was never loaded with, and the balance of the 1 GB, my DATA ran out according to vodacom, and they proceeded to bill me to of bundle rates to the tune of R 1350.00 odd.

When i quested this with them, they credited me the 10 GB during november, but did not credit it during the month it was actually bought, where i ran up the out of bundle rate

I have queried it with them, and came across a very rude supervisor.

I sent them the email, below, but even after 2 email, have not received a response.On 05 Nov 2018, at 13:24, Dawie Jacobs ********** wrote:

I received this email, on the 22nd, and still havent heard anything back from you

However, i would like to state the following …

as per my email below, i bought a 10G data (Promo x2 which was 20GB) package in September on the 21st, which you only gave me the 10GB. After i queried it, you gave me the other 10GB in October.

At the end of September, i ran out of Data, even after purchasing another 2GB of data on the 29th, and another on the 30th/09

if you gave me the 10GB of Data on the date i purchased it, instead of a month later when i queried it, i would not have ended up in a out of bundle rate as was the case… the out of bundle charge for that data is therefore not applicable, because you did not loathe data as i purchased it. Please confirm the credit on my account for the value of R 1,354.27.00.

Please come back to me within 24 Hours, as i would have to take this further if i do net get a satisfactory answer.

Regards Dawie Jacobs

On 22 Oct 2018, at 13:49, Tshibo, George, Vodacom South Africa (External) ********** wrote:

I have received your mail.I am going through it.Will get back to you.

Kind regards

George Tshibo From: Dawie Jacobs ********** Sent: Monday, October 22, 2018 1:04 PM To: Tshibo, George, Vodacom South Africa (External) Subject: vodacom account, ********** 161

hi there. I am having trouble again with vodacom, and the way they bill me for data. I use a lot, but i pay for it. What i don’t like , is buying it and not getting it. about 2 months ago, i bought a promo package of 10gig, paid R600 odd for it, but only received 10 gig. i never received the additional 10 gig that comes with the promo. i contacted vodashop, and loved a complaint with them, and never received any feedback then last month at the end of the month my data was nearly depleted. i bought a special 1 gig package, and it ran out like nothing, with me hardly being connected i bought another one, and it also just ran out, with all my devices being disconnected. eventually i was cut off, and received an additional out of bundle account for R1300.00 on my account again i was at the vodacom shop in paarl to log it, and received no feedback this is now listed on my account to pay, but i did not use that, i was on the road….. this month i bought an additional 20 gig, with the extra 20 gig promo to make sure i don’t run out, and 3 days ago, about 20+gig just disappeared…… something i front on your side please.

This is my business account, and i keep a close eye on it because it is a large account, but i you guys are doing something with my data ..

Please investigate , and credit my account with that ridiculous out of bundle account….

Regards