1 reviews | Active since Aug 2017
vodacom charging more than agreed on
<p>i upgraded in januarie, and ever since ive received bad service. i took out a data contract, the salesman told me i would receive 10g anytime and 10g night owl. i beleived it was like that,but then vodacom decided to charge more than the contract amount per month, 2 months in a row. i called in to have the problem sorted, and after many attempts it was sorted and the refunded me for 2 months, but i then found out, that my contract is only 10g anytime and not night owl as was promised, with that said, i left it like that. end july i got the invoice and again they are charging me more than the agreed total, i went to vodacom kollonade and the salesman didnt help e, he said he will log a complaint with vodacom and im still waiting to hear from them, im so tired of big companys ripping innocent clients off like this. i dont want this contract anymore and would like to cancel because i cant sort this out every single month.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Deon,
Feedback has been provided.
Regards,
Cassandra
Dear Deon,
Feedback has been provided.
Regards,
Cassandra
