HR
Haresh R
1 reviews | Active since Dec 2011
21 Jan 2020, 14:12
vodacom charging me R10 a day for WASPA service i never signed up for
Hi there,
I noticed over the last few months my airtime dropping quite rapidly. Nowhere on the app or my invoice was I able to see why it was dropping until I eventually called customer services where they told me i am subscribed to this service. I NEVER signed up for something like this and thanks to this service I have lost over a R400 in airtime! What the hell Vodacom? What the hell is this?? Please Vodacom, tell me what this is all about and why the hell I was signed up to this without my permission!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
21 Jan 2020, 15:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Jan 2020, 15:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
