HR
Haresh R

1 reviews | Active since Dec 2011

21 Jan 2020, 14:12

vodacom charging me R10 a day for WASPA service i never signed up for

Hi there,

I noticed over the last few months my airtime dropping quite rapidly. Nowhere on the app or my invoice was I able to see why it was dropping until I eventually called customer services where they told me i am subscribed to this service. I NEVER signed up for something like this and thanks to this service I have lost over a R400 in airtime! What the hell Vodacom? What the hell is this?? Please Vodacom, tell me what this is all about and why the hell I was signed up to this without my permission!

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Replies (1)
Vodacom
Vodacom's reply21 Jan 2020, 15:57
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team