PO
Pieter O

1 reviews | Active since Oct 2010

05 Jul 2018, 10:19

Vodacom charging me R10 a day for "p-squarem-hooked-c-01" what is this?

My wife has noticed over the last few months she has been charged for something we have not subscribed to. After some research, we found that we are being charged for a Vodaphone live subscription. She tried to cancel the subscription by dialing *117# but with no luck, we are still being charged for something that we did not subscribe to. We have thus far paid over R1200,00 for who knows what? Please, Vodacom can someone tell me what this is all about and how I was signed up for something like this without my permission! In my eyes this is *****!! Vodacom allows companies to jump on the band wagon allowing peoples accounts to be run up with costs they are unaware of and also never gave permission too. My Vodacom account should only reflect what servicer Vodacom supply me with and no one else. Other costs should be signed up for on a separate account/payment method to ensure when you do sign up for something you are in fact aware of it as well as the cost involved. I have been a customer for many, many years and have numerous contracts with Vodacom. Is it time I move to a different company?

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Replies (1)
Vodacom
Vodacom's reply05 Jul 2018, 11:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team