OW
Oliver W

1 reviews | Active since Jul 2013

21 Aug 2018, 14:55

Vodacom charging me R10 a day for "p-squarem-hooked-c-01

I noticed recently the amount of my airtime had disappeared for no reason. I contacted the Vodacom Helpline and was to that I was subscribed to something called: "p-squarem-hooked-c-01". I have checked and this does not show up on my app or any of my invoices. I was told that the subscription had been going for over 4 months at R10 a day!!! This come to around R1220!!! First of all I NEVER subscribed to this, secondly I am very technically proficient with phones, computers, software (phishing ****s) etc and I know that I would never click on anything that does not come from a reputable site. This appears to be an issue that Vodacom has created that allows this to happen too easily. I demand a full refund of these monies and I don't mean airtime - I want the funds refunded to my bank account.

0
Replies (4)
Vodacom
Vodacom's reply21 Aug 2018, 16:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

OW
Oliver W's update21 Aug 2018, 17:15
Reviewer Update
Thank you for your prompt response - I look forward to hearing from you.
OW
Oliver W's update18 Sept 2018, 14:42
Reviewer Update
I am still waiting for a statement and a refund.
OW
Oliver W's update19 Sept 2018, 15:51
Reviewer Update
Still waiting for a response!!!