1 reviews | Active since Jul 2013
Vodacom charging me R10 a day for "p-squarem-hooked-c-01
I noticed recently the amount of my airtime had disappeared for no reason. I contacted the Vodacom Helpline and was to that I was subscribed to something called: "p-squarem-hooked-c-01". I have checked and this does not show up on my app or any of my invoices. I was told that the subscription had been going for over 4 months at R10 a day!!! This come to around R1220!!! First of all I NEVER subscribed to this, secondly I am very technically proficient with phones, computers, software (phishing ****s) etc and I know that I would never click on anything that does not come from a reputable site. This appears to be an issue that Vodacom has created that allows this to happen too easily. I demand a full refund of these monies and I don't mean airtime - I want the funds refunded to my bank account.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
