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Andre H

1 reviews | Active since Jan 2011

08 May 2018, 15:38

Vodacom charging me R10 a day for "p-squarem-hooked-c-01"

Vodacom *****ing my monies with a VLive subscription for which i did not sign up. Nowhere on the app or my invoice was I able to see why it was dropping until I eventually logged into my account on a PC and noticed something about managing a Vlive subscription. Clicking on that I saw that I was subscribed to something called "p-squarem-hooked-c-01" and it was charging me R10 a day for the last three months! I NEVER signed up for something like this and thanks to this service I have lost over a R1500! What the hell Vodacom? What the hell is this?? Please Vodacom, tell me what this is all about and why the hell I was signed up to this without my permission!

This subscription seems to be active from 22 Dec 2017 and costing me R10 per day. I want a full refund for these monies that Vodacom is *****ing from me.

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Replies (2)
Vodacom
Vodacom's reply08 May 2018, 16:08
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 May 2018, 13:20
Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah