SS
Sulaiman S

1 reviews | Active since Apr 2018

09 Apr 2018, 16:13

Vodacom charging me R10 a day for "p-squarem-hooked-c-01"

Hi, I have the exact same issue anthony-hoffe. since january 2018 ive been billed R10.00 everyday for "p-squarem-hooked-c-01". i have called onto the call center and the agent says i shouldn't recharge my account for 3 days it will go away. The agent doesnt notify me what it is or why its there and whether or not this issue will be resolved.

0
Replies (2)
Vodacom
Vodacom's reply09 Apr 2018, 16:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Apr 2018, 08:01
Official

Dear Sulaiman Sathar,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

Shad