AH
Anthony H

1 reviews | Active since Mar 2018

19 Mar 2018, 13:01

Vodacom charging me R10 a day for "p-squarem-hooked-c-01"

I noticed over the last few months my airtime dropping quite rapidly. Nowhere on the app or my invoice was I able to see why it was dropping until I eventually logged into my account on a PC and noticed something about managing a Vlive subscription. Clicking on that I saw that I was subscribed to something called "p-squarem-hooked-c-01" and it was charging me R10 a day for the last three months! I NEVER signed up for something like this and thanks to this service I have lost over a R1000 in airtime! What the hell Vodacom? What the hell is this?? Please Vodacom, tell me what this is all about and why the hell I was signed up to this without my permission!

0
Replies (2)
Vodacom
Vodacom's reply19 Mar 2018, 13:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

AH
Anthony H's update20 Mar 2018, 16:07
Reviewer Update
Thank you for the prompt response. The service agent contacted me made arrangements to fully refund me. I really appreciate the level of service offered. Thanks again