Vodacom charging me for their fault!!!!!

<p>After written conformation and numerous calls and communications Vodacom goes an deduct my premium 2 days before the time. </p> <p>For two months in a row Vodacom deducted my premium on the wrong date - this, after confirming the debit order date. Spending hours on the phone and countless emails, I am not closer to a solution that a month ago.</p> <p>Vodacom i.e. customer service and collections department just do not have the interest at all to assist in any problem, or is this rather the total lack of responsibility and total incompetence? Being a client for 15 years+ I refuse to pay 2XR100 penalty fees from Vodacom AS WELL AS 2XR115 per unpaid debit order from my bank - after clear instruction, for my debit order date to be on the 25th of a month. Vodacom blatantly ignores any communication send to them.</p> <p>I will most definitely refer this case to the telecommunications Ombudsman, and I will exhaust all possible avenues to expose the ********** client service of Vodacom and the total lack of responsibility. I am appalled by the incompetence, miscommunication and lack of responsibility from such a “giant” as Vodacom shame on you!</p> <p> </p>