JM
Jabulani M

1 reviews | Active since Feb 2014

29 Apr 2015, 15:43

VODACOM CHARGING ME FOR SERVICES I DID NOT REQUEST

I had a contract with Vodacom where I was receiving Data Bundles and the contract has sinces expired in Feb 2015 and Online Department upgraded it without my knowledge where they giving me R200 airtime that I don't need it . I then lodged a complaint where the investigation revealed that it was ********** Update and R350 was credited back to my vodacom account. To my surprised Vodacom is still deducting money from my account for the R200 airtime that has been upgraded **********ly. All I need is for Vodacom to cancel the contract and take their R200 airtime package and refund back my money as I don't know what must I do with it.<br> <br> I called Cancellation Department and I was told that the contract cannot be cancelled because it expired in March 2017, the very same contract that was done **********ly. I have been trying to resolve this matter over a month now without getting it right, what vodacom do is to transfer me to different Department without getting help. The last person by the name of Dhekumuzi(Manager at Upgrade Department) told me he is not going to assist me and he does not even know which Department will be able to assist me. He sounded clueless of what he was doing.

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