Vodacom charging me for fibre which doesn't exist

Item: Vodacom
Rating: 1
Author: Sammyfish S

Hi, my fibre was upgraded in 2024, Vodacom decided to bill me for 2 x fibre. The one that was upgraded plus the old one they removed. That's savage, bad & disappointing. I would like all those months that I was charged for to be refunded to my account. Since the upgrade also my WiFi connectivity has been so bad Evey week. Thank you

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Replies (1)

Vodacom's replyOfficial

23 Apr 2025, 09:32

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply23 Apr 2025, 09:32

Official