Vodacom charging me for Fibre that they have not activated

Do not use Vodacom Fibre. I placed an order for fibre on the 14/02. After waiting patiently for three weeks I phoned to enquire as to the status of my order as I needed the new router to be configured.

I spoke to a consultant who told me the problem could be solved remotely and I would be online in 24 hours.

I called the next day after my service still hadn’t been activated and was told to wait another 24 hours and I would definitely be online.

I called AGAIN the third day only to be left on hold for half an hour before the consultant cut the call. I called again and another consultant mentioned nothing had been done since my first phone call.

I then spoke to the manager who said he can’t give a timeline (except that three of his staff did) and that in fact the problem COULD NOT be solved remotely.

Basically I had been **** to this entire time - very very frustrating.

Many phone calls later, the only thing the call center could do was send emails to escalate the matter which no one read - no one was assigned to my case for days.

Eventually a technician from Vodacom came to my house, tinkered with the router and could still not activate my fiber. He promised to follow through and get my service up and running. ALL LIES AGAIN.

All he did was close my sales order which reflects very well on the Vodacom team because they have essentially completed their jobs - not very happy for me because a consultant mentioned that since my order is complete they would’ve have started my account. THEREFORE I AM BEING CHARGED FOR A SERVICE AND I STILL DONT HAVE FIBRE.

Bottom Line : pay extra and go with a more established fibre company - Vodacoms service is complete ******* and I’m pretty sure it’s ******* to charge me for a service I’m not receiving.

Just more headaches for me because every phone call I try and make now to rectify the issue is met with “I cannot help you I will transfer you to ..........” or “I will email so and so and get back to you”.

They have not called me back once despite many consultants and managers promising me they would.