Vodacom Charging me for bundles not received

Where do I start with what I can only describe as thievery in my opinion.<br> <br> 1. I have not been receiving notifications of my data bundle balances, so I need to physically keep checking where my balance is. Notifications is part of your service to me as a customer.<br> <br> 2. I have been charged /- R900 for bundles that were not even activated. Which subsequently meant I have been charged out of bundle rates.<br> <br> 3. I should not have been charged out of bundle rates due to the 2 points above. These costs amount to R1696.42.<br> <br> 4. I have raised the above with Francois at the Nelson Mandela Vodashop, who has been very helpful and friendly. But I have been there 3 times in the last month to try get this sorted.<br> <br> 5. The call centre has not called me within the advised 2-48hr period to advise me of the progress of my query.<br> The poor service is disgraceful.<br> <br> 6. Why does data usage on my Iphone only reflect that I have used 1.1GB, yet the Vodacom app reflects 2.2GB in the current month. Where has the rest of my data gone?<br> <br> Vodacom are taking their customers for a ride and robbing their customers, plain and simple!<br> Sort it out Vodacom, my loyalty to your network is running thin.