RJ
Renato J
1 reviews | Active since Nov 2014
05 Oct 2022, 14:42
Vodacom charging me for a product I never had.
Vodacom activated insurance on my account. I have a sim only contract so how they insured a R30 000 phone I have no idea. After waiting 45mins for them to finally answer the phone, they admitted it was activated in error and cancelled it. The next day it got activated again and I had to go through the same process to cancel it and they said they would reverse all chargers. The insurance was cancelled but I got charged twice for a product I didn't request. Its pathetic for Vodacom to charge me for their mistakes.
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Replies (2)
Vodacom's replyOfficial
06 Oct 2022, 13:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Oct 2022, 13:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RJ
Renato J's updateReviewer Update
05 Dec 2022, 08:19All of your replies are a bunch of lies, I received no communication. I tried to contact the insurance department who said they could do nothing about it because it was with the complaints department and I just what to pay the amount that was invoiced. The amount was debited from my account.
If I am not credited in the next seven days, I will instruct my attorney to initiate a complaint against you in the consumer commission for charging me for service that you are not providing me.
If I am not credited in the next seven days, I will instruct my attorney to initiate a complaint against you in the consumer commission for charging me for service that you are not providing me.
RJ
Renato J's update05 Dec 2022, 08:19
Reviewer Update
All of your replies are a bunch of lies, I received no communication. I tried to contact the insurance department who said they could do nothing about it because it was with the complaints department and I just what to pay the amount that was invoiced. The amount was debited from my account.
If I am not credited in the next seven days, I will instruct my attorney to initiate a complaint against you in the consumer commission for charging me for service that you are not providing me.
If I am not credited in the next seven days, I will instruct my attorney to initiate a complaint against you in the consumer commission for charging me for service that you are not providing me.