CL
Chantelle L

1 reviews | Active since Jun 2017

12 Feb 2020, 15:44

Vodacom Charging me for a **** load of money because i recharge my account

Every month on my statement there is a section that says add to bill recharges ? first they told me it was airtime advances but i do not take airtime advance on my phone then i phoned back and the lady was rude KEEP ON SAYING OH MY WORD to me because she says i get charged every time i recharge my number for what??????????????? you guys are sucking the life out of the clients really, my husband has a contract with Vodacom we are recharging way more than i recharge on my number he does not get charge ?????????? i want this fixed every month they keep on telling me it is airtime advances last month i paid R47 towards that ... please stop this and rectify why does Vodacom also want to charge me for recharging my account. i want this cancelled this is bull****.

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Replies (1)
Vodacom
Vodacom's reply12 Feb 2020, 20:32
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team