Vodacom charging me for a home internet package I didn't ask for, received the hardware for or is using.

During Nov 2023 I was phoned by an agent of Vodacom and she offered to "upgrade" my packages with no extra cost to me. Ie she will convert my 200 SMS to data. I won't pay a cent more. Come end Nov my Vodacom debit order increased from +- R1100,00 to almost R2500,00. I immediately phoned Vodacom and said what not what was promised to me but they will convert my packages (2 contracts with 1 cellphone each). Come end Dec 2023 the same R2500,00 was deducted. I phoned again, again I was promised it will be rectified. End of Jan 2024 the same again as well as end of Feb 2024 In Feb 2024 I send an email to customer services. A woman contacted me from customer service and she will investigate it. But end of March 2024 again R2500,0 was deducted from my account. During March this woman phoned me and said she see there is a home internet package of R1300,00 on my account. I told her I had such a month to month package with Vodacom until early 2023 but I cancelled it as it was too expensive. I took out a Level 7 contract with which I am very satisfied. I asked her where is this internet router and its simcard but she didn't answer me. I said to her I haven't received it, signed for it nor have it in my house. Again on 2024-04-01 the amount of R2500,00 was deducted from my cheque account. Last week I went to my bank and reversed the debit order of 2024-03-01 and today I went and the latest debit order also reversed. Bodacom stole R5200,00 over 4 months out of my account for something I didn't ask for or have. With the debit reversal I recovered at least R2500,00.