Vodacom charging me for a contract I cancelled, on top of a new contract I signed for. So basically getting charged for 2 contracts on each phone number.

It is unreal what shocking, useless service I have received from Vodacom. Every time I take out a new contract - they mess it up & takes months to resolve it. In this case they made the issue worse, instead of fixing a smaller error they made.

I took out a 24 month contract in April 2018 & it came with an additional sim card with free airtime. (I won’t even start to explain what a mess Vodacom did with that contract, which took over a month to sort out).

Now that those 24 months were up in April 2020 I signed up for a new 12 month contract in May 2020 for 100 voice call & 1GB data for R100 p/m. I also requested that the free additional sim that I received in April 2018 be made prepaid since Vodacom just suddenly started charging me for that number after the 24 months even though I do not use that number.

About a month ago, I noticed that instead of Vodacom making the unused number a prepaid, they charged me half the data to that unused number (066) & half the data to my main number (082). About 3 weeks ago I called Vodacom & asked them to correct the contract & to transfer all the data I paid for on the unused number to my main number (as per what I signed up for). Instead of Vodacom correcting this simple issue, they made the problem even worse by adding back the contract I cancelled in May onto both numbers over & above the new contract I took out in May. So now Vodacom charging me over double on my account since September to what I should be charged as per agreed on the new contract. They also removed the carry over data & using the more recent months data first instead of first using up carried over data.

I have called so many times & sent messages to their service centre on twitter nearly every day (for about 3 weeks now). I even requested a Manager to call me back (since apparently no Managers were available). I was promised they would. I still have not received any call back. No body seems to be taking my issue seriously & keep getting a run around that my matter is being dealt with a team. Yet every time I call or message nobody has my queries on record & I have to start the whole explanation all over again.

Now I am even running out of data, since half of the data I paid for is sitting on a number I do not use.

Resolution Sought: 1. I want Vodacom to correct the contract I signed up for in May to 12 Months, of 100 Voice & 1Gb data for R100 p/m on 082 ...-.... & to make the 066 ...-.... number prepaid. 2. But they also need to fully credit me for the sudden uChoose Smart S they suddenly charged me on 082 ...-.... & the uChoose 60 they suddenly charged me on 066 ...-.... in September, which I did not request. 3. I want my account to go back to what it was in August except the charge for the data on 066 ...-.... should be charged to 082 ...-.... as well as carry over all the data I have paid for since May, that was incorrectly charged to 066 ...-.... to 082 ...-.... since I was unable to make use of it. 4. I want Vodacom to stop using up more recent data & to use up carried over data first.