VODACOM CHARGING ME A FEE FOR THEIR MISTAKE

<p>New Contract and Vodacom got the Debit Order Date wrong in the First Month so Vodacom tried to do the Debit Order on a Date earlier than the one Stated on My Contract. So debit could not go off on the Date they tried doing debit order beacause theres a reason why you set a date to know you have enough funds available for it to go off... </p> <p>So this is a Mistake on Vodacom side so how can i be charged for this mistake ?</p> <p> </p> <p>I spoke to a Manager on 2nd July 2016 , appologising for the mistake and that my account will be Credit Noted with the amount of R100 that i was charged for and said it will reflect on my account the following day which is 3 July 2016 today is 7 July 2016 and still nothing reflects ..... </p> <p> </p> <p>Please have a look into this matter ,</p> <p> </p> <p>Thanks </p> <p>Charne van der Linde</p>