sS
sidbawa S

1 reviews | Active since May 2017

03 Oct 2018, 10:22

Vodacom charging legal fees without notice on account

I had made payment arrangements with the Vodacom legal team a few months ago and was making payments for an amount in arrears on my account. On 26th September my account was handover to a legal company MBD. I was not informed of this handover or why the account was being handed over to them. In addition I found today an amount of R211 was added as legal fees. I was not informed of such a fee being charged. I have one final payment to make to settle the account, so this is in very bad taste that I am not informed of the account handover and also being charged legal fees. I require someone from Vodacom legal to address this issue and reverse the fees as it's one more amount required to settle the account.

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Replies (3)
Vodacom
Vodacom's reply03 Oct 2018, 14:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Oct 2018, 07:54
Official

Dear Siddharth

Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.

Have a great day further

Vodacom Consumer Website Team

sS
sidbawa S's update08 Oct 2018, 11:56
Reviewer Update
Good day. I am not satisfied as MBD is now charging me additional fees on the account when I have one final payment to make to settle the account, payment of which will be made end of month. Can someone please resolve this and have this account moved back to Vodacom