Vodacom charging invalid amounts to my account and provide me with no feedback on my query

<p>Vodaom has lost R4399 that was an upfront payment for my cellphone and charges me on a monthly basis for a handset that was paid for in cash. The query was first lodge about a month ago.</p> <p>Since the query has been lodge, Vodacom has done nothing but frustrate me. To date I have not received&nbsp;any feedback on the invalid charge. They simply don't address the query.</p> <p>When I try and get feedback, I am told 95 hours have passed and then I need to start again?&nbsp; This is so unacceptable. This means that Vodacom can charge invalid amounts to your account and then they use their&nbsp;call centre to ensure that you never get feedback.&nbsp; I plan to take all 5 of my contracts to another service provider as soon as the contracts come to an end. But how do I solve this query with a call centre that is designed to stop queries from being addressed?</p>