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Sean C
1 reviews | Active since Oct 2014
21 Apr 2021, 18:42
Vodacom charging for services the customer isn’t even getting
This company has become such a joke. After complaining on hellopeter months back about them still charging us for services they, themselves, have switched off, they’re still charging us. On top of that, a contract we had transferred over to someone else already in 2019 is still listed under our name. She has been paying monthly but has had her phone blacklisted. How can they charge a customer for a service they are not providing as they have switched that customer off? How can they just blacklist someone’s phone when the customer has been paying monthly? Especially after going through such a fiasco getting it transferred over to that customer to begin with since their consultant’s uselessness is on a legendary level.
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Replies (4)
Vodacom's replyOfficial
22 Apr 2021, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Apr 2021, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sean C's updateReviewer Update
22 Apr 2021, 10:18So basically because I’m under contract vodacom has kept billing us every month even though our line is suspended? I went back to my contract and saw that it had ended in April last year (2020). We should not be under contract anymore. So not only did vodacom fail to notify us that our contract is up, but refused to close it due to being owed money after a request was made to discontinue the service. I surely hope vodacom have not renewed this contract as they have received no authorisation from us to do so.
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Sean C's update22 Apr 2021, 10:18
Reviewer Update
So basically because I’m under contract vodacom has kept billing us every month even though our line is suspended? I went back to my contract and saw that it had ended in April last year (2020). We should not be under contract anymore. So not only did vodacom fail to notify us that our contract is up, but refused to close it due to being owed money after a request was made to discontinue the service. I surely hope vodacom have not renewed this contract as they have received no authorisation from us to do so.
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Sean C's updateReviewer Update
22 Apr 2021, 10:19So basically because I’m under contract vodacom has kept billing us every month even though our line is suspended? I went back to my contract and saw that it had ended in April last year (2020). We should not be under contract anymore. So not only did vodacom fail to notify us that our contract is up, but refused to close it due to being owed money after a request was made to discontinue the service. I surely hope vodacom have not renewed this contract as they have received no authorisation from us to do so.
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Sean C's update22 Apr 2021, 10:19
Reviewer Update
So basically because I’m under contract vodacom has kept billing us every month even though our line is suspended? I went back to my contract and saw that it had ended in April last year (2020). We should not be under contract anymore. So not only did vodacom fail to notify us that our contract is up, but refused to close it due to being owed money after a request was made to discontinue the service. I surely hope vodacom have not renewed this contract as they have received no authorisation from us to do so.
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Sean C's updateReviewer Update
22 Apr 2021, 13:21They did contact me however, I want to be contacted again. I want someone to explain to me why we are being billed when our fibre service is suspended and the contract ended in April last year. The woman while I spoke to over the phone, told me that we are under contract and therefore liable to pay BUT! the contract had ended in April 2020.
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Sean C's update22 Apr 2021, 13:21
Reviewer Update
They did contact me however, I want to be contacted again. I want someone to explain to me why we are being billed when our fibre service is suspended and the contract ended in April last year. The woman while I spoke to over the phone, told me that we are under contract and therefore liable to pay BUT! the contract had ended in April 2020.