Vodacom charging for services not authorised or rendered.

Item: Vodacom
Rating: 1
Author: Lourens M

I logged a complaint on Hellopeter for the same issue on 7 September, Vodacom rep**** that someone will contact me. Nobody had contacted me. I have received my account this morning and Vodacom has billed and charged me for a service that I did not authorise or receive. That is thieving enrichment from Vodacom. A 100% ******** company.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Sept 2017, 09:01

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply13 Sept 2017, 09:01

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Lourens M's updateReviewer Update

13 Sept 2017, 11:38

This is the same message I received previously, which resulted in no action from your part. I have escalated this issue to the Independent Communications Authority of South Africa (ICASA)

Lourens M's update13 Sept 2017, 11:38

Reviewer Update

This is the same message I received previously, which resulted in no action from your part. I have escalated this issue to the Independent Communications Authority of South Africa (ICASA)