EP
Eric P

1 reviews | Active since Mar 2013

11 Feb 2019, 11:12

Vodacom charging for services I never requested.

I have noticed that Vodacom has been charging me for Content Services, supposedly for content that I subscribed for. I have NEVER done that. I Googles the service and see that it is a US company that provides games and they have partnered with Vodacom. What upsets me most is that nowhere via Vodacom's website or app can I see what I supposedly subscribed to. After half an hour on the phone with the customer service , where I asked that my query be escalated and my money refunded) I was asked to dial a USSD sms service to see what I have subscribed to an to unsubscribe if I required it. When I did so I was informed that I have NO subscriptions!!! So what am I being charged for then? I wonder how many other client have been ********** like this? It shocking and the business practice is tantamount to theft!

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Replies (1)
Vodacom
Vodacom's reply11 Feb 2019, 13:36
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team