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Chantel T

1 reviews | Active since Dec 2013

22 Dec 2020, 11:17

Vodacom charging for service not received and impossible to cancel month to month contract.

Took a 50mps vodacom fibre contact out a few months ago, I pay R909 a month for a service I don't get, never able to connect and the down load and up load speed when I am able to connect is less than 5mps. I have more success logging onto Telkom ADSL. I have called in a few times and logged quite a few service requests with no help. I have now.been trying to cancel my month to month contract, put.the.cancellation through end of October and yet Vodacom is still invoicing me. I have called Vodacom and sent numerous emails and yet have no success in cancelling the month to month contract. Consumers please be careful when taking a contract with.Vodacom, you do not get what you paying for monthly and to cancel the contract is a mission, they are very unhelpful.

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Replies (3)
Vodacom
Vodacom's reply22 Dec 2020, 14:14
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
CT
Chantel T's update26 Dec 2020, 11:39
Reviewer Update
Haven't heard anything from Vodacom yet, no surprise.
CT
Chantel T's update30 Dec 2020, 18:10
Reviewer Update
Still haven't heard from Vodacom and still being billed for fibre contract I was told I could cancel anytime, that is not true I've being trying to cancel my "month to month" contract since October. Have spoken to vodacom emailed them numerous times with NO RESPONSE, NO SERVICE.