Vodacom charging for additional services without customer consent

<p>Vodacom added an additional 1 GIG data bundle to my account in July without my consent and have been charging me for this. I have logged 5 service requests and contacted the manager on several occassions directly Wedaad Bailey. In her email on 6 August she confimed that the bundle has been removed and my account will be credited. I called the call centre in on 6 August to check if the bundle was removed and advised Wedaad on email that the bundle is still active. On 10 August she confirmed that the bundle was not removed and she is now helpless. She logged another service request 1- ********** 2965 but advised that Vodacom has switched to a new system and she has no clue when this query will be resolved. Therefore they cannot remove the additional bundle which I did not request since they have a technical problem. She further confirmed that since this is an IT error it could take between 6 months to 1 year before it is sorted. I will be credited once the query is closed. In the meantime I have to accept the bundle and the additional charge. I called again on 11 Aug and the callcentre assistant logged another call service request 1- ********** 2382 since the call Wedaad logged mentioned above was closed in error. This is an infringment of my customer protection act and totally unacceptable. </p>