EP
Elize P
1 reviews | Active since May 2018
10 May 2024, 10:20
Vodacom charging double as to what was agreed
I have upgraded as the upgrade was due as confirmed by the agent Beggie, now I get a bill and am now being charged double even though my account was up to date. No one at Vodacom is taking responsibility and you can't even lodge a formal complain. No senior will phone back.
Vodacom your are taking money that is not due to you! Please may someone help and correct this?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 May 2024, 10:39 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 May 2024, 10:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
EP
Elize P's updateReviewer Update
15 May 2024, 16:13I was promised an anwer by Tuesday, 14 May. This cannot be so difficult, it is simply to listen to the sales call between myself and Beggie on Sunday 14 April at 10h31. You should understand that I am really stressing as I am in a financial dire if this huge debit order goes thru on the 25th.
EP
Elize P's update15 May 2024, 16:13
Reviewer Update
I was promised an anwer by Tuesday, 14 May. This cannot be so difficult, it is simply to listen to the sales call between myself and Beggie on Sunday 14 April at 10h31. You should understand that I am really stressing as I am in a financial dire if this huge debit order goes thru on the 25th.