Vodacom Charging but not supplying the service

Good Afternoon,<br> <br> I would just like to thank Hello Peter, for allowing for a platform where we can expose poor service delivery and get some reaction out of organisations that think customers is owned by them!<br> <br> I took out a contract on a tablet on the 17th November form Vodacom Bedfordview, as my email account was not setup I did it myself. However I found that my email account was not working on the tabled, but could only get back to the Vodacom branch on the 19th November for assistance. The lady went through the setting and found that the setting was correct. She then informed me that she will give it through to the Vodacom Advance Technical Team to resolve and that I can expect everything to be sorted within the next 24 hours. By Monday the 23rd I had not call or email from Vodacom, I decide to follow it up with an email from myside. By Wednesday I had not feedback as yet and followed it up with a delivery and readers report which I received to show that they have read my mail.<br> <br> I am really disappointed and feel that they are now charging me me something that they do not even deliver nor I am important as a customer?!!<br> <br> Could you kindly assist please?<br> <br> Thanks <br> Arie