LV
Lizelle V
1 reviews | Active since May 2017
22 Sept 2023, 13:46
Vodacom charges you 2 months after your contract ended!!!!
My contract ended in the end of July 2023 - It was a pain just to confirm the closure of the contract seeing that we did not want to renew!!! I finally get a email from them saying that the number is switched to prepaid as the contract is paid up!!! Then this week 19 September 2023 I get a email from HP attorneys saying that I'll be handed over to the credit bureau due to none payment - I explained what happened and they refuse to help me. I have to contact vodacom myself and sort this out. See after July 2023 I haven't even gotten a statement or invoice like I used to get when this contract was still active. So I'm mailing them without any response or feedback-don't think to phone in because the automatic system is useless and you can even speak to a human - and the chat box is always under construction for better user experience!!! I'm absolutely fed up with vodacom!!!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Sept 2023, 13:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Sept 2023, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LV
Lizelle V's updateReviewer Update
22 Sept 2023, 17:28Since my vodacom account was handed to HP attorneys due to none payment, even though I was charged for this contract AFTER it ended - I reached out to this company advicing them what happened and asked them to help me sort this out... This was the response I got:
With due respect it is your responsibility to enquire with Vodacom I was just advising you that the account is assigned to HP Attorneys with the outstanding balance. The account is under your name and it is your name will be affected as soon this matter is handed over to legal with due respect I will urge you to sort out this matter with Vodacom ASAP it will be up to you to do so.
Thank you.
Regards
Mxolisi
NOW my question is - my account was handed over to them from vodacom and vodacom says I need to speak to them because they no longer have my account.
So HOW do I sort this out????
With due respect it is your responsibility to enquire with Vodacom I was just advising you that the account is assigned to HP Attorneys with the outstanding balance. The account is under your name and it is your name will be affected as soon this matter is handed over to legal with due respect I will urge you to sort out this matter with Vodacom ASAP it will be up to you to do so.
Thank you.
Regards
Mxolisi
NOW my question is - my account was handed over to them from vodacom and vodacom says I need to speak to them because they no longer have my account.
So HOW do I sort this out????
LV
Lizelle V's update22 Sept 2023, 17:28
Reviewer Update
Since my vodacom account was handed to HP attorneys due to none payment, even though I was charged for this contract AFTER it ended - I reached out to this company advicing them what happened and asked them to help me sort this out... This was the response I got:
With due respect it is your responsibility to enquire with Vodacom I was just advising you that the account is assigned to HP Attorneys with the outstanding balance. The account is under your name and it is your name will be affected as soon this matter is handed over to legal with due respect I will urge you to sort out this matter with Vodacom ASAP it will be up to you to do so.
Thank you.
Regards
Mxolisi
NOW my question is - my account was handed over to them from vodacom and vodacom says I need to speak to them because they no longer have my account.
So HOW do I sort this out????
With due respect it is your responsibility to enquire with Vodacom I was just advising you that the account is assigned to HP Attorneys with the outstanding balance. The account is under your name and it is your name will be affected as soon this matter is handed over to legal with due respect I will urge you to sort out this matter with Vodacom ASAP it will be up to you to do so.
Thank you.
Regards
Mxolisi
NOW my question is - my account was handed over to them from vodacom and vodacom says I need to speak to them because they no longer have my account.
So HOW do I sort this out????
LV
Lizelle V's updateReviewer Update
27 Sept 2023, 17:40I logged a ticket with legal, as per vodacom private message 2 days ago-and YET still nothing, no feedback, no response.... Then I get a email from the attorneys handling the payment collection:
Please kindly note we don’t do cancellations of contracts or build arrears on accounts you should inquire with Vodacom regarding the services as you signed a contract with them you were supposed to sort the matter out with your service provider. We doesn’t know whether the account was canceled or not it was between yourself and Vodacom at this stage we can assist you in logging a dispute and inquire with Vodacom on your behalf. Kindly find attached the dispute declaration form fill in it and forward it back so we can escalate the matter to the dispute department also kindly note we will wait for Vodacom to provide us with feedback with a go-ahead on whether we close the account or continue to collect the outstanding arrears and the feedback will be forwarded to you immediately. Regards
How do I respond vodacom??
Please kindly note we don’t do cancellations of contracts or build arrears on accounts you should inquire with Vodacom regarding the services as you signed a contract with them you were supposed to sort the matter out with your service provider. We doesn’t know whether the account was canceled or not it was between yourself and Vodacom at this stage we can assist you in logging a dispute and inquire with Vodacom on your behalf. Kindly find attached the dispute declaration form fill in it and forward it back so we can escalate the matter to the dispute department also kindly note we will wait for Vodacom to provide us with feedback with a go-ahead on whether we close the account or continue to collect the outstanding arrears and the feedback will be forwarded to you immediately. Regards
How do I respond vodacom??
LV
Lizelle V's update27 Sept 2023, 17:40
Reviewer Update
I logged a ticket with legal, as per vodacom private message 2 days ago-and YET still nothing, no feedback, no response.... Then I get a email from the attorneys handling the payment collection:
Please kindly note we don’t do cancellations of contracts or build arrears on accounts you should inquire with Vodacom regarding the services as you signed a contract with them you were supposed to sort the matter out with your service provider. We doesn’t know whether the account was canceled or not it was between yourself and Vodacom at this stage we can assist you in logging a dispute and inquire with Vodacom on your behalf. Kindly find attached the dispute declaration form fill in it and forward it back so we can escalate the matter to the dispute department also kindly note we will wait for Vodacom to provide us with feedback with a go-ahead on whether we close the account or continue to collect the outstanding arrears and the feedback will be forwarded to you immediately. Regards
How do I respond vodacom??
Please kindly note we don’t do cancellations of contracts or build arrears on accounts you should inquire with Vodacom regarding the services as you signed a contract with them you were supposed to sort the matter out with your service provider. We doesn’t know whether the account was canceled or not it was between yourself and Vodacom at this stage we can assist you in logging a dispute and inquire with Vodacom on your behalf. Kindly find attached the dispute declaration form fill in it and forward it back so we can escalate the matter to the dispute department also kindly note we will wait for Vodacom to provide us with feedback with a go-ahead on whether we close the account or continue to collect the outstanding arrears and the feedback will be forwarded to you immediately. Regards
How do I respond vodacom??