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Megan M

1 reviews | Active since Oct 2017

29 Nov 2021, 14:19

Vodacom charges without consent

I have been a happy Vodacom customer for quite a while. But recently it has just turned sour when Vodacom thought it would be good to add extra charges to my account without my consent. we already pay so much for Vodacom services and they just add what they want and think you must pay for it. and when you say they must cancel it they come with their excuses that the account has already been loaded and you must pay. I don't know what this VAPS nonsense is but i did not agree and they did not even charge it once, they made multiple charges to my account. Drive small R16.77, Home small R16.77, Security small R16.77, they reversed the home small and security small and charged drive small again and this time it was R40.00. We are already being OVERCHARGED for everything but now they feel its right to charge hard working people as they please without consent and come with excuses that it is too late to take it off your account and you HAVE TO PAY. just ridiculous from Vodacom and i am really disappointed. #WISHICOULDCANCEL

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2021, 16:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team