1 reviews | Active since Jan 2018
Vodacom charges on my airtime while I have data for internet
Good Day
I have a problem with the way vodacom deducts my airtime.
I had 1Mb of data and airtime, when I went to check my balance again the airtime I had is all gone but the 1Mb of data is still there.
Can you please explain to me as to why is it Vodacom took my airtime and not that 1Mb of data that I still have. I am not satisfied with this service that Vodacom is giving at the moment.
I have also attached screenshots of my balance which shows that my airtime is gone but the 1Mb of data is still there. Why hasn't it been used
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day Aubrey,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
RO
Good Day Aubrey,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
RO