SM
Shirley M
1 reviews | Active since Sept 2021
12 Oct 2022, 14:13
Vodacom charges me for Content Services I don't know of
I have a home Internet contract with Vodacom. My sim card is in my router. Today is the 4th time I received an invoice with content services included. Content services I never buy. I called once to have the content services blocked and they were blocked, however the next time I found myself having content services on the number again. It is frustrating to always have to check if I have some content services bought which I don't know when and how I bought them and always to have to pay for stuff I don't even know about.
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Replies (1)Vodacom's replyOfficial
13 Oct 2022, 07:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Oct 2022, 07:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
