SM
Shirley M

1 reviews | Active since Sept 2021

12 Oct 2022, 14:13

Vodacom charges me for Content Services I don't know of

I have a home Internet contract with Vodacom. My sim card is in my router. Today is the 4th time I received an invoice with content services included. Content services I never buy. I called once to have the content services blocked and they were blocked, however the next time I found myself having content services on the number again. It is frustrating to always have to check if I have some content services bought which I don't know when and how I bought them and always to have to pay for stuff I don't even know about.

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2022, 07:43
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team