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MM
Melanie M

1 reviews | Active since Jul 2009

06 Sept 2022, 16:54

Vodacom charges me 50% extra on my bill every month!

I currently am on a Red VIP Unlimited contract. the monthly rental is R1199. due to this being an open line, there are no extra charges that are incurred and my billing is fixed. however since around September last year, i started getting billed for content services which takes my debit order up to as much as R1500. Some months it even exceeds this. Despite numerous calls, and requests to cancel these content services(which i have not subscribed to) and to refund the excess debited off my account, a year later and nothing has been done. this money gets taken out off my account continuously every month. this is my last resort. if Vodacom cannot correct this , i want my account cancelled immediately. This is ****************.

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Replies (2)
Vodacom
Vodacom's reply07 Sept 2022, 08:06
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MM
Melanie M's update09 Feb 2023, 15:45
Reviewer Update
Good day Vodacom...it is now 5 months later. no one has contacted me, i am still being billed for content services despite not subscribing. my bill constantly comes on around R1500 a month despite supposed to being fixed at R1199. am i going to be refunded for this excess amounts that have been debitted from my account. How is it that numerous calls that i have made to customer service and promises that the excess amounts debitted will be reversed have not been done to date??