LG
Loraine G
1 reviews | Active since Sept 2019
11 Jun 2022, 19:57
Vodacom charges full amount for zero day usage of wifi
Took out a contract WiFi uncapped on the 30th of may recieved it on the 31st,got home sim was not working called on the 1st of June to get it sorted out.i look at my statement for June and see that my bill is remarkable high so I call the call centre to enquire only to find out Vodacom is charging me for the month of May for the WiFi uncapped for may.for what because I recieved the route on the 31st.this is daylight roberry.i have been with Vodacom for almost 10 years this is super disappointing
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Replies (1)Vodacom's replyOfficial
12 Jun 2022, 17:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jun 2022, 17:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
