TB
Tommy B

1 reviews | Active since Jan 2017

17 Jul 2019, 09:55

Vodacom Charges for Whatsapp Calls

Vodacom Charge me for Whatsapp Calls, Im overseas, My data was switch off on the 1st of July, So from the 2th of July I had only acces to the internet. I got a bill for Data Roaming and Voice roaming of over R 400 rand, When i ask vodacom they said that its because i use mobile data, I went to my phone and i check i havent used any data since 01 July 2019 at 20.00 at night, so where is vodacom getting this, the only thing i do diffrence on my phone is whatsapp call. so I have ask Vodacom for a report to indicate were are they getting this from. they submitted a report but this Doen's indicate where i use the data, so my conclusion is that Vodacom Charges for Whatsapp Calls overseas. Even if you are on WIFI, I have proof that Didnt used data from the 01st and Vodacom cant tell me Where is this data going.

0
Replies (3)
Vodacom
Vodacom's reply17 Jul 2019, 11:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply19 Jul 2019, 15:36
Official
Dear Tommy, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
We have rep**** to your query via email with the feedback. 

Regards, 
Vodacom Consumer Website Team 

TB
Tommy B's update19 Jul 2019, 15:52
Reviewer Update
Good day , By replaying and give me a excel spreadsheet, with only my number and the usage and saying In the event that you are using wifi please ensure that you switch off mobile data. DID you read the post?? MY data if OFF Since the 01 July 2019, I have proof that it is off since the 01 July 2019, I have proof that i havent used any data since the 01 July 2019, So again please explain this?