1 reviews | Active since Jan 2017
Vodacom Charges for Whatsapp Calls
Vodacom Charge me for Whatsapp Calls, Im overseas, My data was switch off on the 1st of July, So from the 2th of July I had only acces to the internet. I got a bill for Data Roaming and Voice roaming of over R 400 rand, When i ask vodacom they said that its because i use mobile data, I went to my phone and i check i havent used any data since 01 July 2019 at 20.00 at night, so where is vodacom getting this, the only thing i do diffrence on my phone is whatsapp call. so I have ask Vodacom for a report to indicate were are they getting this from. they submitted a report but this Doen's indicate where i use the data, so my conclusion is that Vodacom Charges for Whatsapp Calls overseas. Even if you are on WIFI, I have proof that Didnt used data from the 01st and Vodacom cant tell me Where is this data going.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have rep**** to your query via email with the feedback.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have rep**** to your query via email with the feedback.
Regards,
Vodacom Consumer Website Team
